Some curious customer service from a company called ibackups.net identified on Seth Godin's Blog.
NOTICE TO ALL IBACKUPS CUSTOMERS:
As most of you are aware, iBackups is down due to issues beyond our control. We are sorry but there is nothing we can do at this time to resolve this.
Also, we cannot stress the seriousness of our terms regarding our refund policy to our customers. Filing a chargeback or dispute with your bank will result in legal action against you. We are sorry we have to be so blunt regarding this matter. However, anyone who has ordered from iBackups that has not received their disc and some download customers will be issued a refund so please bear with us while we prepare all of this. Thank you.
President- iBackups, Inc.
It is obvious there is trouble at the core of this company - but messages to your customers should never be written from such a fear based mindset.
ibackups.net customers need reassurance that ibackups will be doing all it can to secure their backedup data, not all they can to secure their credit card charges.
At some point it is no longer about you (ibackups) and all about your customers.